Store Policies
At Mama Eze, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Shipping and Delivery
What You Need to Know
We aim to dispatch all orders within 24 hours of purchasing.
We offer free delivery on all orders over $150.
Orders under $150 have a flat rate fee of $8.99 (including rural areas).
Delivery usually takes 1-3 working days (this excludes public holidays).
(Please allow an extra 1-2 working days for rural areas).
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Please note:
We do not ship to Waiheke, Great Barrier, Chatham & Stewart Islands.
Returns
The Small Print
All products must be returned within 14 days of purchasing.
(Change of mind returns are not accepted!)
Due to hygiene reasons Breast Pumps are personal use items so therefore are not refundable.
However if you have received a faulty or defected Breast Pump please contact us so we can arrange for your product to either be replaced or repaired.
( Please note that customers are responsible for all return shipping costs)
Any products you return must be returned using tracked courier.
Please refer to our returns policy for more information regarding returns.
Warranty Disclaimer
About Our Policy
All our products come with a 12 month warranty.
This covers any faulty goods or parts.
This warranty does not cover any wear or tear damage caused by misuse.
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Our breast pumps also come with a 12 month warranty, this covers the motor unit only.
(Please note this does not cover any damages caused by customer negligence, water damage or damages caused from being dropped.)
Consumables are not covered due to hygiene reasons.
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